Fuming...
GRRRRRRRRR!!!!!!!!!!
I signed up to get childcare vouchers – basically the money is removed from my pay before tax – so we save a considerable amount each year. The system works so I can pay Ruth’s childminder online. Except that last week it didn’t. Work that is. So Bev went unpaid. I tried again this week, again it didn’t work properly, so I phoned the helpline.
“Oh,” she says, “What browser are you using?”
“Firefox.”
“Well that’s why – we’ve upgraded our system, so now it only works on Internet Explorer.”
“Will it work on Opera?”
“No, only Internet Explorer.”
WHAT!!!!!!!!!!!!!!!!???????????????!!!!!!!!!!!! (I didn’t shout at her, I did grump, then I apologised, and said I know it’s not her personal responsibility.)
“So, since we don’t run Windows, and don’t have Internet Explorer, how can I pay?”
“You can do it over the phone”
She reads out a phone number – a premium-rate phone number…
I asked for contact details to lodge a complaint – this “upgrade” was undertaken without any communication with clients…
And breathe – in fact she’s wrong, it worked fine on Opera.
I’m still mad as heck though.
(Oh knitting – yeah well, it’s just miles of grey ribbing round here – nothing to see really.)
five comments:
??!!**%%%@@@@@ why do people never bother to tell you these things? Oh and just in case anyone prefers to pay things by cheque, I’ve noticed that WHSmug in Cambridge will no longer be accepting cheques after 13/11!rosie () (link) - 10 November '06 - 21:25
I’m a chicken, I always get David to deal with these phone calls, ‘cos I know he will remain calm, patient and unflustered. I won’t. I guess I’m lucky to be able to persuade him to do them for me!Louise () - 11 November '06 - 11:38
Oh crikey. Thanks for the warning. I’ll keep my eyes open when it’s tax return time as I file online using Firefox…Also, do you know about Say No to 1870 in case you get any other places that only provide expensive phone numbers.
http://www.saynoto0870.com/
Daisy () (link) - 11 November '06 - 19:36
and its not like paying childcare is important or anything, another example of bill gates slowly taking over the world, and cheers rosie for the heads up! The prob sick of students and dodgy cheques.Lyndsey-Jane () (link) - 12 November '06 - 03:04
Hi Anne. I keep meaning to get in touch with your Bev to find out her availability. Any chance next time you see her you could float the suggestion of whether she could accomodate a 6 month old baby for 2 days a week from late August 2007? :)PS, just coz I’m dead proud of it, I’ve attached the link to my pregnancy page, which has a photo of my completed baby knitting on it. I know it’s not extreme knitting – but I did it all by myself!
Philippa () (link) - 21 November '06 - 18:25
